This policy explains the text messages (SMS) sent through Unit Manager Pro ("we", "us", "our") on behalf of self-storage facilities, how people agree to receive them, and how to stop them. It supplements our Privacy Policy and Terms of Service.
1. Who sends the messages
Messages are sent by or for the storage facility that holds your rental agreement, using Unit Manager Pro as its software provider. The sender name or number identifies the facility where possible.
2. What we send
We use SMS for account and service messages only, such as:
- Payment reminders and overdue-payment notices
- Payment confirmations and receipts
- Account setup, rental agreement and onboarding notices
- Facility alerts, for example access changes or emergencies
- Replies from the facility to a message or question you sent
We do not use SMS to send third-party advertising.
3. How you agree to receive messages
When you are asked to confirm your mobile number, for example during tenant onboarding, you will see the following notice next to the field:
By confirming your mobile number you agree to receive account and payment text messages (for example payment reminders, payment confirmations, setup and agreement notices, and facility alerts) from your storage facility via Unit Manager Pro. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Agreeing to text messages is not a condition of renting a unit.
You agree to receive text messages when you confirm your number after reading this notice. Agreeing to texts is not a condition of renting a unit, and you can ask the facility to contact you another way.
4. Message frequency and costs
- Message frequency varies and depends on your account activity.
- Message and data rates may apply, according to your mobile plan.
- We do not charge you for receiving texts. Your carrier may.
5. Opting out (STOP) and getting help (HELP)
- Reply STOP to any message to stop receiving texts. You may receive one final message confirming this.
- Reply HELP to any message for help, or contact support@unitmanagerpro.com.
- You can also ask your storage facility to turn off text messages for your account.
If you opt out of texts you will still receive important notices by email. Opting out of SMS does not cancel your rental agreement or remove any payment obligations.
6. How we use and share your mobile number
We use your mobile number only to send the messages described above and to keep records of messages sent. We do not sell your mobile number, and we do not share it or your consent with third parties for their own marketing. Text messages are delivered using our sub-processor Twilio (see Sub-processors). Message send logs are kept for 12 months as described in ourPrivacy Policy.
7. Carriers and delivery
Delivery depends on your mobile carrier, and carriers are not liable for delayed or undelivered messages. Supported carriers may change without notice.
8. Contact us
Questions about this policy or your messages: support@unitmanagerpro.com. Privacy requests: privacy@unitmanagerpro.com.